The Neighbors Floyd County Trusts on Its Worst Day: Inside S&W Septic and Portable Services
Here in Rome and Floyd County, we often talk about the beautiful downtown storefronts, the boutiques, and the people who put our town on the map. But a thriving community also relies heavily on the steady, behind-the-scenes work of folks who roll up their sleeves when things get messy. Lets talk about S&W Septic and Portable Services, founded by two hometown friends, Ben Sapp and Jonathan Watters, S&W has quickly become a trusted name for septic and portable sanitation across Rome, Floyd County, and surrounding areas. Their story is a tale of friendship, a leap of faith, and a commitment to doing the unglamorous work like it truly matters. Because it does.
From Georgia Power to Hands-On Local Owners
Before launching S&W, Ben and Jonathan both worked steady jobs at Georgia Power. Ben made the jump first into construction, and by the following February, he was installing and repairing septic tanks full-time, with Jonathan helping out as time allowed before joining him full-time.
To this new venture they brought the core lessons of their corporate careers, showing up when you say you will, working safely, and taking care of people. They keep their team intentionally small and hands-on. The few additional crew members they have trained and trusts to work directly with customers didn’t get that opportunity overnight; Ben and Jonathan made sure they were fully prepared to offer the exact same level of care and customer service that the owners provide themselves. Most days, you will still find Ben and Jonathan right there on the trucks and out on the job sites alongside them.
“What makes it special to us is the trust,” Ben and Jonathan share. “Most septic calls come on a bad day, sometimes in the middle of the night, and a homeowner is letting us onto their property to make it right.”
Of course, septic emergencies never follow a convenient schedule, they happen at night, on weekends, and on holidays, which means Ben and Jonathan sometimes have to work when they would rather be spending precious time with their families. While it’s the hardest part of the job, it’s a dedication they wouldn’t trade for the world.
No Call Centers, No Gloss, Just Honest Communication
What sets S&W Septic and Portable Services apart in the local service industry is their dedication to radical transparency. Their website famously includes the fact that their very first job came with a few equipment hiccups they had to straighten out. It’s an honest touch that immediately tells customers they aren’t dealing with a corporate franchise or a scripted call center.
Early on, Ben and Jonathan had a major “a-ha” moment: doing good technical work isn’t enough by itself; people need to hear from you. When a family experiences a septic backup, stress levels run high, and silence only makes it worse.
They made communication a core part of their daily operation: answering the phone, explaining the plan, providing clear timelines, and keeping the customer updated until the job is done.
Expert Care: What S&W Septic and Portable Services Offers
S&W provides a comprehensive suite of services for homes, commercial properties, job sites, and local events:
- Septic Solutions: Tank installations, routine pumping, thorough inspections, system repairs, and field line repairs or replacements.
- Portable Sanitation: Clean portable toilets, convenient hand wash stations, and upscale luxury restroom trailers for weddings, festivals, and community gatherings.
Pro Tips from the Pros: Saving Your System
If Ben and Jonathan could give homeowners one piece of advice, it is to stop waiting for an emergency to think about your septic system.
- Pump on a Schedule: For most homes, getting your tank pumped every three to five years prevents solids from building up and reaching your field lines, which is where costly damage occurs. Routine maintenance on a normal weekday beats a middle-of-the-night emergency call every time.
- Watch What Goes Down the Drain: Be extremely careful about household waste, especially wipes, even the ones labeled “flushable”. A little everyday prevention saves homeowners a tremendous amount of money and stress.
Get in Touch with S&W Septic and Portable Services
Whether you are planning a community event, managing a construction job site, or facing an unexpected backup at home, S&W Septic and Portable Services is the local team you want in your corner.
- Phone Jonathan: (678) 767-7667 or Ben: (678) 918-0462
- Website: swsepticandportable.com
- Facebook: S&W Septic and Portable
- Service Area: Rome, Floyd County, and surrounding areas
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